Customer Testimonials
Excellent service by knowlegeable mechanics and well organized by Doug and Jake at the service desk. We have been very satisfied with our 2013 Passat and will consider another VW in the future.
The Best Team Ever! If you want to buy a car and have a great experience go see my new friends… Cheers!
This was my first time coming here to get my car service and my experience was amazing. I was greeted when I walked in and everyone was so nice.
Loved the video of the car inspection. Glad you are offering this to your customers.
Put me in a very nice loaner while working on my Tiguan. Thanks Lowcountry Volkswagen!
The Lowcountry Volkswagen team is a pleasure to work with. I have purchased 7 or 8 cars from them over the years. And I would recommend them to anyone. This last buying experience with Kaya Millar was wonderful, like every other experience. Kaya was outstanding. She was personable and made the buying experience fun.
The salesman that worked with me, Sophal, was very helpful, informative and courteous. The dealership is well stocked.
The staff is very friendly. The service department was outstanding. Thank you Jake and Eugene the shuttle driver for my pick and delivery to work
Doug, Jake, and Adam were great as usual. The service department at Low Country Volkswagen is the best without a doubt.
I experienced Great customer service and communication. Turn around time for repair was very minimal
Excellent staff and very knowledgeable. Service is always done in timely manner highly recommended VW cars
Doug Diehr is the best service advisor!! Extremely efficient, friendly, and kept me up to date with my car. Thanks Doug!!
Every encounter with Low County has been top notch; sales, service, whatever. I highly recommend.
Every interaction with Lowcountry VW has been excellent. I could not be happier with their service department; always courteous, on time for my appointments and the job is always completed in the time quoted. The best dealership I have ever worked with.
I have not visited the dealership as of yet. I did my shopping online. I had the opportunity to have my car delivered to me. I am satisfied so far with my purchase.
Quick and very efficient, plus they’ve been really helpful with my 2 young kids that were there with me!
Polite courteous service writer’s Excellent communication Did not leave greasy smudges or boot marks on my interior. Reasonably priced.
The service department at Lowcountry Volkswagen provides impeccable service. They are easy to communicate with,listen carefully, and do their best to quickly resolve any issues your VW might have.
Pleasant workers within the service department. Took less time when service was to be over. Very productive!
Professional , friendly, and organized. My transaction was very smooth and timely, and felt no pressure at anytime by any employee.
Doug in service always professional and explains everything in understandable terms. I will always take my car there.
Great, honest and quick process. Made car buying effortless. Even drove my car 220 miles to the dealer for me before I even purchased it!
Service to slow ! For oil change with schedule in advance ! One hour an half !so please look at this service to make it more effective
Excellent and accommodating service. Thank you for your honest service. We recommend this dealership for purchasing and servicing your VW.
Friendly service friendly staff friendly day. I am a friendly guy and like the same
Low Country Volkswagen is a clean, well managed dealership and they are courteous and provide excellent service.
Horrible customer service! I recommend going literally anywhere else in the area. Save yourself the headache!
The service team was great, Jake took care of everything while I hung out and watched a video. Service took less than an hour start to finish. Great coffee.
I’m so happy I chose to purchase a VW Jetta. Love my car! Mt.Pleasant VW in SC is the very best service I have experienced. Polite, knowledgeable, and efficient while accommodating their clients with shuttle service and accurately estimating time to service your vehicle.
Dealership met me at the door, took the car right back, performed the service quickly, cleaned the car and got me out there in a half hour.
Very nice and efficient. Took care of oil change, emissions recall, and door/electronic key error. Completed very timely and ordered necessary parts for follow up.
Wonderful business professional Staff I would recommend low country Volkswagen if there was more than 5 stars they would get a lot more Thank you we love our Tiguan
I have bought 5 cars in 8 years from this dealership. Steven in Sales and Doug in Service are my go to guys. Both my mom and stepdad purchased VWs after my experiences there.
DO NOT TRUST them! Looking for someone to screw you over then go ahead! This is a warning. I was with VW since 2007. This dealership has a great service department. They take advantage of you and lie to you in sales. The sales manager is garbage. Look elsewhere if you want CUSTOMER SERVICE. The GM here is a JOKE!
Great people and customer service, I would definitely buy from them again. They were great and bent over backwards with me buying from another state. Thank you again!
Doug, Jake & Adam are the BEST !!! They go above & beyond & I always know my Jetta will be taken care of !! Thanks guys 👍🏽 Even when I blow the phone up they are so patient 🤣🤣🤣. Sure missed seeing Richelle today !
Best dealership in courtesy expert service. Thank you so much. Mike and Anne Taylor immediate response to problem schedules appointment right away. Just no problems at all !!👍
As always, a good clean environment; the employees are very friendly. The service to my vehicle is always fast but thorough; they take the time to explain what they did. I will definitely continue to use them for all if my VW needs.
My sales person Glenn was great as was the finance guy who closed me out. But I was SHOCKED that SEVERAL DUMB xxx salesmen were not wearing masks. And several customers were not told to wear mask. I have been a longtime customer in California, but the idiots in South Carolina have lost my business.
Doug in service did a great job. Looking forward to working with them. He kept me updated and the car came back in excellent shape
Normally, I like coming here and my service is great. I know I normally have to wait and sometimes have the fortune of getting a loaner. Today, I had requested one and none were available. When I told the service guy I didn’t have a lot of time, he threw his hands in the air and threw a fit. “You set this up on line and didn’t give us a chance to help you” well, I did initially set this up on line, I had to cancel and I rescheduled via phone. Again, I also requested a loaner.
... Read More DealerRater - Jun 18, 2020
Lowcountry Volkswagen provided us with the excellent service that we expected… They were very helpful and straightforward concerning our issues with our Volkswagen… I would recommend this dealership and service center to everyone in the low country.
No protection for staff or employees. No one was wearing face masks or gloves. Two people drove my car with no protective gear. Not good!
Lee was very efficient and courteous. My experience at Low Country Volkswagen is always a positive and speedy experience. I would recommend this dealer for seevice in all areas
Had some minor work done at Low Country Volkswagen. People were nice, shop was clean, service was efficient, an excellent experience all around! Prices aren’t competitive with non-dealers, but that’s typical. No complaints.
I had an excellent experience as always. When I call for an appointment I always ask for Doug because he knows how to take good care of an 82 year old man who is semi cripple.
I had my car in due to the check engine light. They kept me in the loop the whole time regarding my car. They were very professional and made me feel important as a customer. I will always take my car to these guys.
My experience was awesome. A little lengthy but that's okay. The tweaked the issue till they got it right. They were prompt and courteous and fairly reasonable with the price of the work that was done. No problem I would recommend them to anyone.
I had an excellent experience an Atlas From low country Volkswagen! Leif is wonderful to work with! Honest, easy to work with, excellent communication. Lori
The dealership is easy to work with on scheduling appointments for service and any maintenance and always works into my schedule. The time set is the time they get my car into bay or even before. They give me the approximate time my service will take and the waiting area is good to be able to work. Very happy with my experience for maintenance.
Been to both vw dealers and low country is by far my favorite. Very friendly and willing to help and do things right. Thanks team!
Corey at Mt Pleasant Volkswagon helped us in a current upside down high payment situation - he worked for 3 weeks to help us get in a new vehicle with a less payment. It has been 16 years since I had a NEW car and was overwhelmed with the new technology ~ he reassured all my worries and showed me how to use the vehicle. He was.a pleasure to do business with and I would recommend him and the dealership to anyone in need. Corey went above and beyond PATIENTLY to help us with understanding, non judgement, humor, friendliness, respect and honesty. ... Read More DealerRater - Jul 15, 2019
Jake really made sure I was taken care of and kept me frequently updated when I had to leave my Tiguan for service. He made what could have been a very unpleasant problem into a little hiccup
I bought a be zjetta and it was the Best Buy of my life . I took many out of town travels in this vehicle And I have no regrets . It gives great mileage per fuel full up and great leg room for the drive . I have never had a problem with this car in fact I’ld buy another as I did this car cash and carry . No one can put do a V W nobody!
So my biggest issue with this dealership was the fact I had dropped my car off at 8:30 and I told them I could leave it until 4 so they had time to properly look over the vehicle and inform me on what needed to be done.... I had told them I was going on a trip back to Ohio so I wanted the vehicle in tip top shape...When I picked up my vehicle. They had marked my filters Dirty when I had just changed them myself less than 100 miles ago which tells me that they pencil whipped my inspection and ... Read More DealerRater - Mar 31, 2019
This dealer doesn’t accept waiters for oil changes. Instead, you must make an appointment and come back later. Totally missing the mark. There are. CRoety of other places to take your VW who appreciate your business.
Steven was very patient with our purchase of a new Volkswagon atlas. I would recommend anyone who is interested in a vw to this dealership.
I decided not to replace starter switch The service was great I was sadly disappointed in VW for the fact the car is leased and the service contract ended at 36000 Don’t remember this when I leased the car but my error Will never deal with VW again
Bought a preowned Tiguan for my daughter, and the process was smooth, quick and efficient. Fred was very knowledgeable and yhe process was under an hour start to finish!! Highly recommend them for your next preowned or new VW vehicle!
I was very satisfied with the overall service. The service folks were very helpful and accomendating I would recommend them to anyone for servicing their Volkswagen.
The atmosphere at the Lowcountry Volkswagen Dealership is very warm and pleasant. The service department employees are very knowlegeable and pleasant. Have dealt with service department since 2012(?). Honest
Very nice and professional service friendly and try there best to make you feel at home and they care about the the questions you have about the service they conducted
We had a great experience purchasing our new VW Atlas. No pressure, genuine interest in getting us the vehicle we wanted. Kept us informed about the status of our car. Definitely recommmend shopping for your next car at VW Low Country!!
This place provided the WORST car buying experience I've ever been apart of! Before I walked in there I was texting with a rep about the car I was interested in and had decided on the 2018 Passat R-Line and my set price. I went in and test drove cars and discussed my price and the rep agreed it could happen. We shook hands and not only did they proceed to run my credit but they made me sign a bunch of the paperwork and give them ALL of my personal information just to figure out that the price the ... Read More DealerRater - Jun 4, 2018
I just bought my first VW. When I went into look I told Glenn it would take me awhile to buy because I’d have to really think about switching a brand that had always been good to me. He understood and gave me the key points someone not familiar with VW would need to know. He never hounded me on the phone or sent relentless emails. Even the managers were polite and welcoming. If your going to buy a VW in the Charleston area this is the place to go ! Thanks Glenn for my new 2019 Jetta I love it !
Doug and his crew in the service department fixed the broken latch on our back door and did an oil change in less than an hour. They were friendly and professional!! I could not have asked for better service!!
Service department didn’t try to oversell me and there were no unexpected surprises. The courtesy driver was nice and prompt. They were willing to take me anywhere while my car was serviced.
My Jetta was due for its first maintenance and Low Country's VW staff was professional,courteous and most importantly did the job correctly at a real good price. Thanks Doug and your Service team.
Our experience with Low Country VW has been outstanding. The service and parts departments are the best we’ve encountered: professional, efficient, good-humored, knowledgeable and responsive. The staff seem to enjoy what they do which helps make for a happy customer experience. We want to buy our next car here because of the quality of their service and parts departments.
60,000 mile service completed in good time by pleasant and friendly people. Waiting room comfortable and well-equipped. A good experience for me and my car.
Great customer service! I truly feel like the service department has my best interest in mind each time. They are professional, courteous and accommodating. Thank you
I? took advantage of a come back special coupon for an oil change, made an appointment and was there two and a half hours. They were kind enough to take care of the recall , but missed my request for other services. They also left me with no communication or updates, also no one told me what they found or talked to me about what might need attention. I? was also puzzled why they went into my center consol and removed items and left them on the seat.
Very good prices, a great staff, and friendly finance manager(Jennifer). No need to worry about hidden fees or extra warranties. Quite possibly the quickest I've purchased a car.
Excellent service and accommodating they did a great job no hassle and no complaints we have never had an issue with service department thank you!
All the employees encountered from Sales Consultant Carroll Brocato through GM Dave Zeigler and Business Mgr Jennifer Breen — were friendly, prepared, good listeners & efficient. Very pleased with the process & results.
They were very helpful and very friendly. Service was excellent and fast. They explained very well the problem with my car and the setvice needed it.
Excellent and friendly service. Dealer provided a loaner car as mine needed to stay at dealer for several days. Service department provided daily updates and any changes in cost estimates.
Everyone was amazing to work with!! Thank you for a wonderful experience! Will definitely recommend I friends and family! So excited about our new car
My engine light came on, the service person was reassured and promised me that the wait would not be long. Talk about efficient and courteous service.
Charlie Bodine was the salesman who helped me purchase my new Volkswagen. He spent all morning helping me choose the right car for me. He made sure I was informed about every detail I needed to know.
Everyone was so knowledgeable and easy to work with. Very fast - didn't have to sit all day. Got us right in and out and was a pleasant experience
Charlie Bodine, you've made VW proud - your class, integrity, knowledge, and very kind blue eyes, lifted my Low Country buying experience sky high - for that, I thank you Charlie!! Let the wind always be at your back, kind sir! Best rgds, UP
Charlie was great he made me a great deal so I could aford the car of my dreams👍 Would recommend him to all my family, friends and anyone interested in a new car
After having my car totaled in an accident, I had to get a new car quickly and didn't have much time to shop around. Charlie Bodine worked to make the process fast and easy, and could not have been more kind in the process. I got the exact VW Jetta I wanted, and he took the time to show me all the features, bells and whistles. He even waited after hours on a Friday to be there when I came to pick up my car. Charlie and Jennifer made the financing process seamless, and I am so grateful to ... Read More DealerRater - Apr 20, 2017
We've been looking for a specific make/model/features van for months now. Using CarGurus.com led us to the perfect fit at Lowcountry VW. I've used 5 area dealerships with mixed experiences, but had never been to Lowcountry VW.
Walking in without an appointment on a Saturday afternoon, I was greeted by Charlie Bodine. I found his interactions very professional yet personal. There was no pressure to buy and he was very transparent through the entire process.
My entire experience at the dealership was great and I would recommend them to anyone else in the market for an ... Read More DealerRater - Apr 10, 2017
Charlie Brody, it was very pleasant and stress free to work with you. You made me feel good about my purchase, and make sure that I was taken care. I'm happy and will deal with you again if I need to get another car. Charlie is a very decent salesperson. Antonieta
Very pleased with the service I got. Mr. Bodine made me feel like I knew him for years. Trust him enough to send my friends and family his way. Loving my car...
The worst dealer we've encountered in our 50 years of buying/leasing cars. When we leased our car in December, 2015, the "finance manager" mangled the paperwork so badly it was crazy. After hours on the phone trying to make him understand what he'd done wrong, he finally called us the next day and asked us to come in and sign corrected paperwork. (He was fired shortly thereafter, we were to learn.) The VW itself was a great car, but all the encounters with the service department were sub par. Make arrangements with our salesman to get a ... Read More DealerRater - Mar 31, 2017
I had a wonderful experience at low country Volkswagen. They had a wide inventory of cars available available on the lot. I was able to get the car I wanted without hassle during the sales process. My salesperson Charlie had an in-depth knowledge of my GTX and explain all of the information thoroughly about my vehicle. I would buy from Charlie again without any reservation. The pricing that Jeff the business manager provided was more than fair pricing. Overall great staff at low country Volkswagen. Volkswagens are excellent cars and you get what you pay for which is satisfaction guaranteed 😁
Speacial thanks to the staff who stayed open late for me to complete the purchase!!! I want to give a Bigg thank you to Charlie Bodine who made the purchase of my first car an awesome experience!!!! I really can't thank you enough!!! Thank you Charlie you are the man, I love my car!!!
Charlie B. You're awesome!!! You made this process smooth and sweet!!! If I'm ever in need of another car you will be the man I turn to!!
Actually came back for a 3rd time today to purchase a Tiguan we had been looking at. Everything with the salesman Andy was fine until we found out that it actually wasn't VW Certified (it's under the pre-owned certified section of the website too). Well, this wasn't a deal breaker. Andy was nice enough to continue working to try and make something work. He ended up getting the manager (I believe his name was Michael) to come talk with us. All they would do was knock $200 off the certification so we would need to pay $800 to get ... Read More DealerRater - Jan 21, 2017
My wife Alicia and I leased a 2015 Jetta for Alicia to enjoy. What a great experience it has been to work with salesman Jay Burhart, Finance Manager Morgan Sauls , General Manager Jeff Bast and Service Manager Christine Armstrong. We got the car we wanted for the right price in a seamless experience. Great job done by all!- Mark Rhoades
Charlie and the guys at Low Country VW made it so incredibly stress free to get into my new car. I went from a Prius that I was upside down on due to a previous car that I got a really bad deal on by one of the other dealerships in town. Instead of just selling me a car that would put me in more debt, Charlie recomended getting into a lease to help me get rid of all of my negative equity (roughly 12,000). The guys really helped me out with options and figuring out what car and price point ... Read More DealerRater - Oct 29, 2015
Just bought my 2014 jetta and i love it. was my very first car buying experience and charlie didn't make me feel pressured to buy, was very respectful to my requests, and answered all my questions. (because i had a lot of questions) overall great experience
Jay Burkhart takes care of customers and cares. He resolved a warranty issue when service said no coverage. Jay went the extra mile. Thank you jay for answering the phone when no one else would. Doug in service didn't ask enough questions and said service not covered under extended warranty, he didn't know, it was actually covered and Jay you were able to help with this. We've never met you but look forward to thanking you.
I was blown away with the excellent derive I received yesterday. The tire pressure warning light went on so I drove right over to the service department. even though I did not have an appointment they took my car right away. they didn't even ask my name or ask me to fill out any paperwork. 25 minutes later they returned my car saying I had a nail in one of my tires. I asked them what do i owe you? they said nothing. I asked if i could write a nice review for the dealership. I was told I could ... Read More DealerRater - Sep 17, 2015
This has been the worst experience of my life buying a new car. I even worked in the car business for 12 years. The 2015 Passat has the worst road noise and wind noise of any vehicle I have ever driven. The service department states that this is "normal". If this is normal for them, I would hate for them to drive a vehicle with no noise, they would be scared to death. I will never own another Volkswagen as long as I live if and when I can get rid of this one. No matter what type of MPG'... Read More DealerRater - Sep 8, 2015
I had an awesome experience the first time I leased from this dealership. When they began to stalk me about turning my car in, I decided to go ahead and listen to them. Oh how I have paid for my generosity. Apparently, they were under new management and they are special creatures. Not in a good way. Heaven forbid you are a female. Needless to say that they will not treat you the same as a male customer. Also, they will tell you what you want to hear without following through on what they say they are willing to deal. ... Read More DealerRater - Aug 8, 2015
Took my CC in for the 30,000 mile oil change and left the car from Thursday to Monday. Went to pick my car up and had a large crack in the windshield. The service manager told me that the crack was due to heat and that I would have to pay for the windshield myself. It's not their problem. What's interesting is that my car was also parked under a tree limb the day of a massive rain storm. I guess they don't care what happens after service is finished. The service manager contacted my insurance company and ... Read More DealerRater - Aug 5, 2015